Posts Tagged ‘Florida’

What’s Your Code of Conduct?

February 23, 2010

When any organization starts out, one area to develop and maintain is how you intend to run your business – your corporate philosophy or code of conduct.  As a growing company licensed to conduct business in 5 states (Michigan, Indiana, Kansas, Tennessee and Florida) with more to come, we needed our priorities to be established early on. 

The National Association of Mortgage Brokers (NAMB) provides a standard list of suggested business practice guidelines.  With a desire to focus on our clients, I think we took most of their suggestions a step further.  Here is a summary of our code of conduct, a Borrower’s Bill of Rights so to speak. (You can find the detailed list on our website.) 

  • You have the right to compare the fees of different mortgage companies.
  • You have the right to be informed about the total cost of your loan.
  • You have the right to know all fees associated with your loan up front.
  • You have the right to have us help you compare competitor’s fees – and we will.
  • You have the right to know what fees are nonrefundable if you decide to change your mind.
  • You have the right to ask us what we will do for you and how the process works.
  • You have the right to ask us to explain any charge or term you may not understand.
  • You have the right to a credit decision based on facts and to not be discriminated against.
  • You have the right to a full explanation if your loan is declined.
  • You have the right to home loan information, like HUD’s “Shopping for Your Home Loan” booklet.
  • You have the right to refer us to others. (We love this part!)
  • You have the right to be appreciated by your favorite charity for your continued support.

Bottom line – treat others with respect and honesty. 

What governs your business decisions?  What bottom line do you hold to?  Leave a comment and let us know what the non-negotiable details are for you.